FAQs

WHEN WILL MY ITEM(S) SHIP?
We ship orders out as we receive them and typically are able to get orders shipped within 1-3 business days. Please keep in mind that we don’t ship on Saturday - Monday. Orders are shipped via USPS and UPS. We cannot guarantee delivery dates at this time as carrier delays are out of our control.

DO YOU SHIP INTERNATIONALLY?
At this time we only ship to Canada.

CAN MY MULTIPLE ORDERS BE SHIPPED TOGEHTER?
Yes! We will generally automatically combine separate orders placed the same day if they are going to the same shipping address but feel free to email us letting us know you’d like them combined. We will also refund any shipping overages.

DO YOU SELL GIFT CARDS?
Yes! Gift cards are available and can be used towards the Handcrafted Shop or a Craft Center class. Call us at 508-753-8183 ext 305, we can mail it to you the same day. Gift cards can not be used towards an online purchase (Ecards are not available).  

DO YOU SELL SIMON PEARCE?
Yes! We carry a selection of Simon Pearce glass in store only. We do not ship Simon Pearce for reliability reasons. If you are looking for a specific piece, call us at 508-753-8183 ext 305

CAN I RETURN / EXCHANGE MY ITEM(S)?
All online sales are final purchase.

 

Any other questions? Contact us at lmaclean1@worcester.edu